Return Policy or Cancel Policy

• Paypal fees paid at the time of initial payment are non-refundable.

• Return is possible only if a product different from the order has been received. Because of the nature of handmade, there may be some defects

• We have no return label, you need to return by yourself, only defective items qualify for return (no exchange).

• Please contact us before returning your product. You must contact us within 24 hours of receiving the item.

• The item must be returned in its unused, original state.

• Payment will be refunded within 3-5 business days after receipt of the item.

• If you return a non-defective item, the shipping cost, rush order cost, labor cost, and transaction fee will be subtracted from the original payment.

1. Order cancellation

- Cancellation cannot be made after 12:00p.m. on the next day of the order date, though the shipment hasn’t begun.

- If the product hasn’t shipped yet, the cancellation can be made before 12:00p.m. on the next day of order date through email.

- When ordering through deposit, order cancellation before payment is done if payment isn’t made within 3 days.

- If cancellation is received/approved after shipping due to private reasons, then you must pay for round-trip delivery rate to your location.

2. Exchange/Refund

- Exchange/refund request can be registered through email within 7 days after delivery.

- The round-trip shipping rate is charged to the customer for exchange/refund due to customer’s private reasons.

- If refund is approved after request, then we will guide you in regard to the refund charge and round-trip delivery fees.

- If the product is different from our description/advertisement on the page, or you are eligible for exchange/refund due to product malfunction or wrong delivery, then the shipping rate for refund/exchange will be paid by our company.
※ Other policies regarding exchange/refund will follow the Terms of Agreement & Usage.

3. Cases when refund is not possible

- When there is no product failure/wrong delivery

- When no description is offered for reasons for refund

- When seal/tag of the product has been removed

- When the product is used or laundered at least once

- When the product is damaged/changed due to reason attributable to customer

- When product packaging (bag/case) is lost

- When the refund date has passed

- When the product or its packaging is damaged

4. Delivery Information

1) Shipping Charge
- The international shipping price differs according to the weight and rate set by the shipping company (box weight included).

2) Delivery Date
- Generally, delivery is completed within a minimum of 5 to a maximum of 10 business days after payment is completed.
- The delivery date may change depending on the country, product inventory, customs, and other factors.
- You can check the delivery information after the shipping has started through your email or My Page > Order Details Page.

3) Precautions (The delivery date may be inevitably delayed due to the circumstances below. We ask for your kind understanding.)
- Ordering is done during or before company’s holidays.
- Delivery coincides with company holidays, year-end and New Year holidays, or summer holidays.
- High delivery traffic (e.g. due to bad weather)
- Orders made during Saturdays, Sundays, or festival days are sent on the next business day.

4) In a disaster situation, delivery may be long.

5. Customs

Customs duties are the responsibility of the customer

6. Return Policy

- Please contact us (nas@naschenka.com) first if you need to return an item.
- You have to tell the reason of return.
- Item(s) must be returned in unused (original) condition.
- Payment will be refunded within 3-5 business days after we get the item, shipping fee, handcraft cost and rush order cost will be cut from the original payment.

7. Phone number

- We need to make sure the package arrived safely, so please leave your contact number.
- EMS, UPS, and DHL premiums are available for each country and region.
- There must be a phone number, but there are many countries and regions that can be delivered.
- Phone number is required and is only used for safe delivery.