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- How to order a product
- 1. If you've find favorite items, please put in the basket (Direct order to go beyond the screen, the "Order" and click)
- 2. Product purchase will proceed. Product name and quantity, size, check the fare.
- 3. Please put your order name and address.
- 4. Please select payment method.
- 5. For orders, please check the amount you're willing to pay.
- 6. Payment by Credit Card If you have selected, enter your billing information to payment window after please complete the payment.
- ※ product color, texture, etc. due to the nature of the computer display, the actual colors may look different.
- Contact
- - Address : 3F 253, Hyoryeong-ro, Seocho-gu, Seoul, Republic of Kore
- - Phone : 02-597-4844
- - e-mail : nas@naschenka.com
- Delivery
- - Shipping Fee
- International shipping fee will vary depending on the shipping company rate basis. (including box weight)
- - Delivery Date
- Normally, it takes about 5~10 business days from your order Product Availability countries, commodity shipping, inventory clearance, etc., depending on the circumstances may vary.
- Starts when the goods shipped, the purchaser, e-mail or My Page> Order Details page can check the shipping information.
- - Attention (Below can be arrived a little late on the day. With that in mind, we are seeking your understanding)
- Customer did order without business hours.
- Our temporary holiday, New Year, summer holidays.
- Shipping congestion, inclement weather conditions and etc.
- Saturdays, Sundays and national holidays for the ordered goods will be shipped the next business day.
1. Order cancellation
- Cancellation cannot be made after 12:00p.m. on the next day of the order date, though the shipment hasn’t begun.
- If the product hasn’t shipped yet, the cancellation can be made before 12:00p.m. on the next day of order date through email.
- When ordering through deposit, order cancellation before payment is done if payment isn’t made within 3 days.
- If cancellation is received/approved after shipping due to private reasons, then you must pay for round-trip delivery rate to your location.
2. Exchange/Refund
- Exchange/refund request can be registered through email within 7 days after delivery.
- The round-trip shipping rate is charged to the customer for exchange/refund due to customer’s private reasons.
- If refund is approved after request, then we will guide you in regard to the refund charge and round-trip delivery fees.
- If the product is different from our description/advertisement on the page, or you are eligible for exchange/refund due to product malfunction or wrong delivery, then the shipping rate for refund/exchange will be paid by our company.
※ Other policies regarding exchange/refund will follow the Terms of Agreement & Usage.3. Cases when refund is not possible
- When there is no product failure/wrong delivery
- When no description is offered for reasons for refund
- When seal/tag of the product has been removed
- When the product is used or laundered at least once
- When the product is damaged/changed due to reason attributable to customer
- When product packaging (bag/case) is lost
- When the refund date has passed
- When the product or its packaging is damaged
4. Delivery Information
1) Shipping Charge
- The international shipping price differs according to the weight and rate set by the shipping company (box weight included).2) Delivery Date
- Generally, delivery is completed within a minimum of 5 to a maximum of 10 business days after payment is completed.
- The delivery date may change depending on the country, product inventory, customs, and other factors.
- You can check the delivery information after the shipping has started through your email or My Page > Order Details Page.3) Precautions (The delivery date may be inevitably delayed due to the circumstances below. We ask for your kind understanding.)
- Ordering is done during or before company’s holidays.
- Delivery coincides with company holidays, year-end and New Year holidays, or summer holidays.
- High delivery traffic (e.g. due to bad weather)
- Orders made during Saturdays, Sundays, or festival days are sent on the next business day.4) In a disaster situation, delivery may be long.
5. Customs
Customs duties are the responsibility of the customer
6. Return Policy
- Please contact us (nas@naschenka.com) first if you need to return an item.
- You have to tell the reason of return.
- Item(s) must be returned in unused (original) condition.
- Payment will be refunded within 3-5 business days after we get the item, shipping fee, handcraft cost and rush order cost will be cut from the original payment.7. Phone number
- We need to make sure the package arrived safely, so please leave your contact number.
- EMS, UPS, and DHL premiums are available for each country and region.
- There must be a phone number, but there are many countries and regions that can be delivered.
- Phone number is required and is only used for safe delivery.
- Payments
- - Payments
- Total payments for the Products (including tax / sales tax) + shipping (tax / sales tax included)
- ※ All prices are displayed on the site are sales tax inclusive. ※ Not be responsible the customs taxes and duties.
- - Payment agent enterprise
EXIMBAY
- - Shipment status will be sent after payment confirmation is complete.
- Cancel/Exchange/Refund
- We are carefully checking quality and inspection the products. however, we are responsible for exchange which defective product.
- Please let me know when you return the item.
- ※ NASCHENKA contact for an email address.
- nas@naschenka.com
- - For Cancellation
- You may cancel the order through e-mail application before shipment.
- If you purchase with non-deposit account,you can cancel order in my homepage by yourself before payment.
- If you'd like to cancel order for your own will after shipment,buyer has to bear the shipping fee back and forth.
- - For return and replacement
- If you need to exchange/return goods,please contact us via email or board for application within 7 business days after arrived the product.
- Under the condition of inappropriate size,you can exchange when stock is available.
- Exchange/refund caused by a change of buyer's will,we may charge you handling fee and buyer is responsible for shipping fee back and forth.
- As soon as your application is confirmed,we will inform you corresponding cost.
- Seller is responsible for shipping fee if product is not described as advertisement,defective goods,shipped incorrectly item.
- - Case of impossible return
- non-defective, shipped correctly item
- Doesn’t have any reason for return
- customer tear off the tag, label and price from the product.
- All the items must be unworn and in same condition it was received
- Any scratch and damage by customer
- Products must be returned in the original box or packing
- If you have not follow the return schedule
- For same categories goods,please copy the original item or damaged package
- Personal Information Control Manager [View Privacy Policy]
- - Contact Person : TEAM LEADER
- - Phone : 02-597-4844
- - E-mail : nas@naschenka.com