View in Korean (naschenka.com)
While using Google translation, some translation of the goods will be slightly different from the original descriptions,please understand for this inconvenience.
나스첸카 장신구 누구나 사랑하는 가락지로, 사이즈 선택이 중요합니다. 주문 후에도 사이즈 제작이 어려운 경우 부득이하게 주문이 취소될 수 있음을 양해 부탁드립니다. 천연 비취와 마노 원석으로 제작되며, 합성 꽃 장식과 토르마린, 정교한 은 세공이 더해져 고급스러움을 자아냅니다. 사이즈 업 없이 본인 손가락 사이즈로 선택해 주시면, 최종 사이즈 조정은 저희가 맞춰드립니다. |
-
Policy or Cancel Policy
- Paypal fees paid at the time of initial payment are non-refundable.
- Only defective items qualify for return (no exchange).
- Please contact us before returning your product. You must contact us within 24 hours of receiving the item.
- The item must be returned in its unused, original state.
- Payment will be refunded within 3-5 business days after receipt of the item.
- If you return a non-defective item, the shipping cost, rush order cost, labor cost, and transaction fee will be subtracted from the original payment.
1. Order cancellation
- Cancellation cannot be made after 12:00p.m. on the next day of the order date, though the shipment hasn’t begun.
- If the product hasn’t shipped yet, the cancellation can be made before 12:00p.m. on the next day of order date through email.
- When ordering through deposit, order cancellation before payment is done if payment isn’t made within 3 days.
- If cancellation is received/approved after shipping due to private reasons, then you must pay for round-trip delivery rate to your location.
2. Exchange/Refund
- Exchange/refund request can be registered through email within 7 days after delivery.
- The round-trip shipping rate is charged to the customer for exchange/refund due to customer’s private reasons.
- If refund is approved after request, then we will guide you in regard to the refund charge and round-trip delivery fees.
- If the product is different from our description/advertisement on the page, or you are eligible for exchange/refund due to product malfunction or wrong delivery, then the shipping rate for refund/exchange will be paid by our company.
※ Other policies regarding exchange/refund will follow the Terms of Agreement & Usage.3. Cases when refund is not possible
- When there is no product failure/wrong delivery
- When no description is offered for reasons for refund
- When seal/tag of the product has been removed
- When the product is used or laundered at least once
- When the product is damaged/changed due to reason attributable to customer
- When product packaging (bag/case) is lost
- When the refund date has passed
- When the product or its packaging is damaged
4. Delivery Information
1) Shipping Charge
- The international shipping price differs according to the weight and rate set by the shipping company (box weight included).2) Delivery Date
- Generally, delivery is completed within a minimum of 5 to a maximum of 10 business days after payment is completed.
- The delivery date may change depending on the country, product inventory, customs, and other factors.
- You can check the delivery information after the shipping has started through your email or My Page > Order Details Page.3) Precautions (The delivery date may be inevitably delayed due to the circumstances below. We ask for your kind understanding.)
- Ordering is done during or before company’s holidays.
- Delivery coincides with company holidays, year-end and New Year holidays, or summer holidays.
- High delivery traffic (e.g. due to bad weather)
- Orders made during Saturdays, Sundays, or festival days are sent on the next business day.4) In a disaster situation, delivery may be long.
5. Customs
Customs duties are the responsibility of the customer
6. Return Policy or Cancel Policy
• Paypal fees paid at the time of initial payment are non-refundable.
• Return is possible only if a product different from the order has been received. Because of the nature of handmade, there may be some defects
• We have no return label, you need to return by yourself, only defective items qualify for return (no exchange).
• Please contact us before returning your product. You must contact us within 24 hours of receiving the item.
• The item must be returned in its unused, original state.
• Payment will be refunded within 3-5 business days after receipt of the item.
• If you return a non-defective item, the shipping cost, rush order cost, labor cost, and transaction fee will be subtracted from the original payment.
7. Phone number
- We need to make sure the package arrived safely, so please leave your contact number.
- EMS, UPS, and DHL premiums are available for each country and region.
- There must be a phone number, but there are many countries and regions that can be delivered.
- Phone number is required and is only used for safe delivery.